Jayaram Naidu, Bombardier Transportation’s Vice President for Southeast Asia provides an insight into building local services framework for urban transit

Extending value chain coverage
In 2018, Bombardier Transportation was awarded with two long-term maintenance services contracts in Singapore and Thailand separately. The benefit Bombardier can offer to rail authorities and operators does not end with system delivery in Southeast Asia but extends globally. Bombardier has been providing reliable operations and maintenance (O&M) services for more than 40 years, ensuring that customers gain the maximum value for their assets over the lifetime of their system.

Ranging in scope from full operations and maintenance to parts supply, Bombardier’s services ensure that rail operators get the services they need, where and when they need them.

Service support for APM system
The partnership with Singapore’s rail operator, SMRT Corporation (SMRT) to provide ten years of maintenance services for the BOMBARDIER INNOVIA APM system, operating on the Bukit Panjang Light Rail Transit (LRT) Line, is the first services contract of this scope for Bombardier in Southeast Asia. This milestone contract ensures Bombardier continues meeting Singapore’s mobility needs with the integrated fleet services in terms of technical support, as well as spares supply and expertise training.

It demonstrates Singapore’s Land Transport Authority (LTA) and SMRT’s confidence in a long-term partnership with Bombardier Transportation, and the continuous commitment towards delivering safe and reliable service support that earned the customer’s trust.  In 2012, a total of 13 driverless BOMBARDIER INNOVIA APM 100 cars began revenue service on the LRT. The automated people mover system operated in the Chua Chu Kang and Bukit Panjang districts and serves as a feeder line to rapid transit stations, bus interchanges, local recreational facilities, commercial complexes and schools.

Since the people mover operates on an exclusive guideway, unhampered by automobiles and pedestrian traffic, passengers arrive punctually at their destination. The rubber-tired vehicles are extremely quiet, with windows that mist within six metres (20 feet) of residential buildings, thereby eliminating noise and privacy concerns.

With a new asset replacement announced in March 2018, for supply of 19 new BOMBARDIER INNOVIA APM 300 automated people mover cars, maintaining system availability is crucial to ensuring an efficient and sustainable rail operation to continually improving its reliability, availability, maintainability and safety, as well as improving the quality of life for residents by better connecting them.

Service support for monorail system
Bombardier announced a 20-year long-term maintenance services contract with BTSC in October 2018 to support the BOMBARDIER INNOVIA monorail system in delivery for Thailand’s first two monorail lines, the Bangkok pink and yellow lines.

Bombardier launched its full turnkey BOMBARDIER INNOVIA monorail 300 system in 2017. The system comprises 288 cars equipped with BOMBARDIER CITYFLO 650 automatic train control technology for driverless operation. The rolling stock contract concerns the operation of 42 trainsets on Bangkok’s new 34.5 kilometre long Khae Rai to MinBuri (pink) line, as well as for the 30.4 kilometre long Lat Phrao to Samrong (yellow) line, which comprises 30 train sets.

The contract includes the project management, system engineering and integration, testing and commissioning for the new trains and system. The driverless monorail for the new mass rapid transit lines in Bangkok will benefit over 400,000 passengers daily and ease congestion.

This latest services contract sees Bombardier maintain the monorail trains, as well as the system’s guideway switches and depot equipment to ensure highest reliability and availability, contributing to Bangkok’s urban development. Transit systems maintained by Bombardier have an availability rate of over 99 per cent.

As a world leading transit system expert, Bombardier customizes its services to the specific design, capacity and growth requirements of the system. It provides total asset management with a complete life cycle view, continuously optimizing equipment and resource utilization.

Refurbishment and overhaul
In 2017, Bombardier announced a services contract with Prasarana Malaysia Bhd’s subsidiary Rapid Rail Sdn Bhd (Rapid Rail), for the mid-life refurbishment of the original fleet of Advanced Rapid Transit (ART) cars. Operating on the Kelana Jaya line in Kuala Lumpur which runs from Gombak to Putra Height for a total of 46 kilometres, the refurbishment involves conversion of the original metro fleet from 34 two-car to four-car trains with inter-car walkthrough and associated wayside system upgrade which will be completed by 2020.

The focus is on improving Rapid Rail’s experience by modernizing the asset with the latest comfort and technology solutions, as well as improving the residual value of the assets and overall lifecycle cost. The refurbishment work is carried out locally in Malaysia, at the Westport facility of the Bombardier HARTASUMA Consortium as part of ongoing initiatives to increase local workforce skills.

With the newly refurbished four-car trains and enhanced features to improve performance, passenger comfort and waiting time, Bombardier is set to increase transport capacity in Malaysia.

Forging local partnership
Recognizing the need to expand local services capabilities and deliveries, Bombardier and ST Engineering’s Land Systems arm announced a new strategic partnership in November 2018 to build a Singapore Service Centre.

As part of the partnership agreement, Bombardier and ST Engineering will combine their respective strengths in transportation design, manufacturing, engineering knowledge, maintenance, repair and overhaul expertise to drive cost-effective localized component repair capabilities for customers in Singapore, as well as regionally.

These measures will improve the overall service offering for Bombardier customers while strengthening its portfolio and providing customers greater options in support of their operations.

With this state-of-the-art centre to help Bombardier develop and deliver services capabilities, the new service centre reflects Bombardier’s continual commitment to developing local talent and technical skills, which is key to constantly innovating and improving the solutions it provides. Bombardier understands the importance that customers place on passenger safety and system performance and will further add value by improving total train performance for operators moving millions of passengers safely.

Customer specific business model
Consistent O&M orders reconfirm Bombardier’s profound services expertise and reliability in long-term customer partnerships. The services division at Bombardier Transportation creates customer specific business models to provide a variety of solutions customized to the customer’s needs, its aim is to serve as a trusted and strong local partner by helping to solve the mobility needs of cities, combining technology and performance with empathy.

The range of fleet, asset and infrastructure solutions includes maintenance, overhauls and operations of a variety of rail associated assets including but not limited to vehicles built by almost every major rolling-stock manufacturer in the transportation business.

Bombardier Transportation recognizes the key challenges facing the rail industry today, such as ever-increasing passenger loads, aging infrastructure and fleets and increasing security and safety requirements as well as the demand for technology-driven solutions and has solutions for even the most complex challenges locally, as well as globally.