Singapore, November 7 2016 – The Land Transport Authority of Singapore (LTA) will conduct a limited tender for the TEL operator licence in the first quarter of 2017.
The TEL will be developed in tandem with multiple other projects. On its northern end, it will have an interchange with the future Johor Bahru-Singapore Rapid Transit System Link. On its eastern end, feasibility studies are on-going for a connection with the future Changi Airport Terminal 5 and the existing Changi Airport MRT station.
As part of this tender, LTA will pilot a new framework to incentivise as well as penalise the TEL operator based on its performance in the key areas of service reliability, customer satisfaction, and maintenance processes. Similar frameworks have been used successfully by the UK, Swedish and German rail authorities to improve performance across their rail networks. If this framework is effective, LTA may consider extending it to all the other rail lines.